Happy Customers:
Most brands use up all their energy on acquisition and CAC. They forget about the biggest pot of gold: existing customers. We focus on increasing the most slept on metric in business: Lifetime Value.
We design what happens after someone becomes your customer. We dive deep into your customer journey to find the exact moments where people are getting bored, frustrated, or forgotten.
We’ll show you where the real opportunities with positive ROI that will make your customers stay longer, spend more, and bring their friends along.
Frequently felt Problems
We help brands that say:
"We can't prove that customer experience drives revenue."
"Our loyalty program isn’t making anyone loyal."
"We don't know why customers leave... or what they're actually worth."
"We have 100 ideas but dont know what moves the needle."
"We’re stuck in endless meetings but would rather be acting on the feedback we receive."
"We're discounting to keep customers instead of earning it."
Work we tell our MOMS about. BRAGGINGLY
Hi mom!
2
The LTV BlUEprint
DAYS 8-45
A detailed customer journey map that dives deep into your CX to pinpoint exactly where loyalty is lost and revenue opportunities are missed.
1-3 CX INITIATIVES
DAYS 46-90
You'll walk away with 1-3 revenue generating CX initiatives: tested, validated, and ready to go.
The plan
DAY 1-7
An all-day workshop where we get clear on your goals, friction points, and CX blind spots.
1
See it in action
LIMITED SPOTS!
The CX BLUEPRINT™
MEASURABLE REVENUE GROWTH
Average ROI
4-8x
Typical increase in revenue per customer
20%
Typical decrease in churn
15%
This is ben. Ben loves us. And we love him
Bromantically, of course!
Benjamin David
Head of Marketing & Sales
The Heineken Experience
Watch the video :)
We’ll go undercover as one of your customers, map the journey, and come back with a 30-minute presentation full of insights (and a few surprises).
Ok, I'm curious!
